Troubleshooting
Contact Mechgram support
Send the right details so we can investigate your account, campaign or purchase.
Help us find the right record#
- The email on your Mechgram account.
- What you were trying to do and what happened instead.
- The campaign link or purchase order ID, if relevant.
- The exact error text, approximate time and your time zone.
- Your browser and device if the problem is with the page.
- A screenshot with private details removed, if it helps explain the issue.
Subject: Campaign generation needs review Account email: [your email] Campaign link: [your campaign] Time and time zone: [when it happened] What I tried: [action] What I saw: [exact message] I have checked the existing campaign and have not submitted a duplicate.
Keep account access and payment details private#
Do not send passwords, full card details, card security codes, API keys, recovery links or sign-in codes. A campaign or order ID is usually enough to begin an investigation.
Use the support email linked below. For privacy requests, use the contact in the Privacy notice. For Stripe transaction messages, retain the receipt and case reference so the relevant payment can be located.
While the issue is being reviewed#
Keep the original campaign and order details. Avoid creating duplicate paid jobs or purchases to work around an unclear result. You can continue reading guides and checking existing work.
We do not promise a response time in this guide. Email is the current support route; there is no live-chat or automated ticket-status service on this page.
Opens your email app. Nothing is sent until you send the message.
Features and availability can change. Check your workspace and exact quote before confirming work. For legal terms and data handling, see our Terms and Privacy notice.