Troubleshooting
Why is generation or checkout unavailable?
Understand availability messages without losing your place or paying again.
Read the message for the specific step#
| Message or situation | What to do |
|---|---|
| AI planning pricing is being checked | Planning is paused while current pricing is verified. Use Check availability later; buying more coins does not fix it. |
| Generation is currently closed | New work is paused. Check existing campaigns and retain their links. |
| Coin purchases are not available yet | Checkout is disabled. Do not try an external payment workaround. |
| Insufficient coins | Review the shortfall and current purchase availability. Return to confirm a fresh quote after topping up. |
| Verify your email | Complete verification in Account & security. |
| Quote expired or settings changed | Request a new quote and review it before confirming. |
Account access and paid tools are separate#
Being able to register or open the website does not guarantee that purchases and every generation tool are currently enabled. Provider availability, verified pricing and account conditions are checked before paid work.
Existing coins remain recorded while new generation is paused. Check the wallet and existing campaign status instead of repeatedly submitting the same action. A paused new generation does not necessarily stop an already accepted job.
When to contact support#
If the message persists or a paid action has an unclear result, send support the campaign or order ID, exact error and time. A screenshot with private information removed can help.
We do not publish a guaranteed restart time in this guide. The live workspace message is the current source of availability.
Features and availability can change. Check your workspace and exact quote before confirming work. For legal terms and data handling, see our Terms and Privacy notice.